These Terms and Conditions apply to all purchases made through GadgetBox via our website www.gadgetbox.uk or through our physical store. By purchasing a device from GadgetBox, you agree to the following terms.
1. About GadgetBox
GadgetBox sells brand new, refurbished, and pre-owned electronic devices, including but not limited to:
- Mobile phones
- Tablets
- Laptops
- Accessories
All devices sold by GadgetBox are tested and inspected where applicable before sale.
2. Device Condition
Devices sold by GadgetBox may fall into the following categories:
Brand New Devices
Brand new devices are unused and supplied in original packaging. These devices typically include manufacturer warranty coverage, subject to the manufacturer’s warranty terms and conditions.
Refurbished / Pre-Owned Devices
Refurbished or pre-owned devices are previously used devices that have been tested and prepared for resale.
Devices may be described using cosmetic grades such as:
- Grade A – Excellent condition with minimal or no visible signs of use
- Grade B – Good condition with light signs of wear
- Grade C – Visible cosmetic wear but fully functional
Cosmetic grades refer to appearance only and do not affect device functionality.
Minor cosmetic marks such as scratches or small scuffs may be present on refurbished devices.
3. Product Information
We aim to ensure that product descriptions, specifications, and images on our website are accurate.
However:
- Images may be for illustration purposes only
- Cosmetic variations may exist between devices of the same grade
- Refurbished devices may not include original packaging or accessories unless specified
4. Pricing
All prices listed on the website are shown in GBP (£) and may include VAT where applicable.
GadgetBox reserves the right to correct pricing errors or update prices without prior notice.
If a pricing error occurs after an order is placed, the customer will be informed before the order is processed.
5. Orders
Orders placed through our website are subject to product availability and order acceptance.
GadgetBox reserves the right to:
- Cancel orders suspected of fraud
- Request additional verification for certain transactions
- Cancel orders where payment verification fails
Customers will be notified if an order cannot be fulfilled.
6. Payment
Payments must be completed using the payment methods available on the website.
Orders will only be processed after successful payment confirmation.
GadgetBox uses secure payment systems to protect customer transactions.
7. Shipping and Delivery
Delivery times may vary depending on location and courier service.
Estimated delivery times are provided for guidance only and are not guaranteed.
GadgetBox is not responsible for delivery delays caused by:
- Courier service disruptions
- Weather conditions
- Customs or external circumstances beyond our control
Customers must ensure that the delivery address provided is correct.
8. Device Setup
Customers are responsible for:
- Device setup
- Installing updates
- Creating and managing personal accounts (Apple ID, Google account, etc.)
Basic setup assistance may be available where applicable.
9. Warranty
Manufacturer Warranty (Brand New Devices)
Brand new devices may include manufacturer warranty coverage, typically provided directly by the manufacturer.
Warranty claims for manufacturer defects may need to be processed through the official manufacturer service centres according to their warranty terms.
GadgetBox does not control the terms, duration, or coverage of manufacturer warranties.
Seller Warranty (Refurbished Devices)
Refurbished or pre-owned devices sold by GadgetBox may include a limited seller warranty, details of which will be provided at the time of purchase.
This warranty generally covers hardware faults not caused by user damage.
Warranty Exclusions
Warranty does not cover damage caused by:
- Physical damage or drops
- Liquid or water damage
- Unauthorised repairs or tampering
- Misuse or improper handling
- Software issues caused by third-party applications or modifications
Warranty claims may require inspection before approval.
10. Returns and Refunds
Returns and refunds are subject to our Refund & Returns Policy.
Customers must contact GadgetBox before returning any product.
Devices must be returned:
- In the same condition in which they were sold
- Without additional damage
- Without active user locks or accounts
Refund eligibility may be affected if the device has been damaged, modified, or tampered with.
11. Data Responsibility
Customers are responsible for managing their own data and accounts.
GadgetBox is not responsible for any personal data stored on devices after purchase.
Customers should ensure their data is backed up and secured.
12. Limitation of Liability
GadgetBox shall not be liable for:
- Loss of data stored on the device
- Business or financial loss
- Indirect or consequential damages resulting from device use
Our liability is limited to the purchase price of the product.
13. Fraud Prevention
To protect customers and our business, GadgetBox may perform fraud prevention checks on certain transactions.
Orders suspected of fraudulent activity may be cancelled.
14. Changes to Terms
GadgetBox reserves the right to update or modify these Terms & Conditions at any time.
Any updates will be published on this page.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in relation to purchases from GadgetBox shall be handled under the jurisdiction of the courts of England and Wales.
16. Contact
For any questions regarding purchases from GadgetBox, please contact us through our website: